DEAR ABBY: Can people in this society PLEASE stop assuming that everyone has a smartphone? Not everyone is willing or able to spend more than $1,000 on it. Some of us carry older, cheaper phones that receive calls and texts, and that’s it.
I just had a really annoying phone call with the secretary at my elderly mother’s doctor’s office, who said she would “send a link” for a video conference on her phone. I almost choked. I said, “Stop it, okay? Look, not everyone has an expensive phone!” Then she chirps, “OK, I’ll send the link to your phone and she can use yours!” I then had to explain that I don’t have an expensive phone either.
Our society forces people to spend a lot of money on these toys. You go to a bank and ask a customer service agent for help: “Oh, that’s easy. You can set it up yourself with your phone!” You call a company to check on the status of an order, and three hours later, when a live person FINALLY picks it up, you’re told, “You can just take your order with me Track your phone!” It makes me scream into my $30 clamshell phone. – I LOVE MY CHEAP PHONE
LOVE LOVE: Thank you for allowing me to help you vent. I understand your frustration because your problem is one I’ve heard about from other seniors. While technology is evolving rapidly, not everyone is up to date. As this is about to happen more and more, for both your own sake and your mother’s, it’s time you got serious about upgrading one or more of your devices ponder.
Dear Abby was written by Abigail Van Buren, aka Jeanne Phillips, and founded by her mother, Pauline Phillips. Contact Dear Abby at www.DearAbby.com or PO Box 69440, Los Angeles, CA 90069.