Arrowhead Game Studios, developer of Helldivers 2, has apologized to players for login and progression issues that impacted the game’s launch.
Helldivers 2 released last week on PlayStation 5 and PC and soon hit a concurrent peak of hundreds of thousands, exceeding Arrowhead’s expectations for the co-op shooter published by Sony Interactive Entertainment. In fact, Helldivers 2 is Sony’s biggest Steam launch ever, with a peak concurrent player count of 155,926 on Valve’s platform.
But as the number of players grew, the servers also struggled, with login issues compounded by the inability to track progress. For a game that lacks offline play options and where progression depends on the ability to succeed on the battlefield, Helldivers 2 has had a rough weekend.
Helldivers 2 screenshots
Now Arrowhead boss Johan Pilestedt has released a statement explaining what went wrong. Long story short: When Arrowhead worked to increase Helldivers 2’s speed limit for its servers, the number of players logged in exceeded the limit. Even when the total capacity was increased from 250,000 to a total of 360,000, the number of players rose to 360,000 after just five and a half minutes, Pilestedt said.
Pilestedt apologized and said Arrowhead was working as hard as possible to resolve the server issues. Here is his full statement, posted on the Helldivers 2 Discord:
Thank you for your patience during server maintenance. With this, we have implemented three “rapid fixes” aimed at improving the situation as rewards are often not distributed properly, login issues occur and server capacity is affected.
Technically speaking, our services and our partner services have a rate limiter that denies connections above a certain volume per minute in order to prevent an outage of the entire system. We managed to increase the speed limit from 10,000 rpm to 20,000 rpm and increased the total concurrent player capacity from a total of 250,000 to a total of 360,000. However, this still wasn’t enough as the player count rose to 360,000 after 5 1⁄2 minutes.
Therefore the problem with the login remains. If for some reason you receive a “Couldn’t connect to server” message, it means that the maximum number of login requests for that particular minute has been exceeded and/or that the servers are full and someone needs to log out before new players be allowed . As mentioned above, the increased capacity should require fewer retries.
As for the reward issue, the fix has been mitigated but not solved. And without additional server maintenance, this still won’t work as intended. If the problem occurs, you can try restarting the game to increase the chances of a reset. This is due to high traffic on the servers, which results in rewards not being tracked correctly by our servers.
I know the progression issue is frustrating, especially for new divers who want to unlock awesome gear. For now, please once again sincerely apologize for the issues you are facing and rest assured that we are doing our best to make everything right. It’s important right now that our team gets some sleep, and we’ll be back at it in a few hours.
Despite the server problems, Helldivers 2 is well received by players. After an initial “mixed” user review on Steam, Helldivers 2 is now “mostly positive”. Equally enthusiastic was IGN’s ongoing review of Helldivers 2. Check out IGN’s Helldivers 2 tips and tricks to get you started if you’re looking to jump in.